Our Online Platform
At present Real Time Minds is only available in Australia. However we’re working hard to roll it out to other countries. If you’d like to be notified when Real Time Minds is available in your country, click here.
You can access Real Time Minds on PC and Mac desktops at present, with support for mobile devices coming soon.
Real Time Minds works in the browser window and is compatible with the following browsers:
Micro-consulting is a short-online consulting session aimed at solving specific business challenges.
Instead of paying for a consultant by the hour, it lets you get the answers you need instantly, and only pay for the time you need.
We use the latest in WebRTC (Real Time Communications) technology to power seamless, high quality video and voice communication right in your browser window.
Our system is fast, reliable and secure so you can engage with an Expert in real time and get the answers you need fast.
When you start or schedule a session with an Expert you’ll see what types of session they are available for.
In general, most Experts are available for Video, Voice and Text sessions however Experts may wish to opt out of one or more session types depending on the environment they’re in or how their hair looks that day!
You and the Expert you’ve engaged can choose to share what’s on your screen with the other, to help explain your problem or the solution.
You can also upload and download files through the system to make it quick and easy to review content and provide feedback.
At present we are able to provide transcripts of your Text Chat sessions – these can be accessed within your Account page.
Recordings of voice and video sessions are coming soon, giving you a permanent record of your valuable micro-consulting sessions.
Subscriptions & Credits
Credits are the ‘currency’ of Real Time Minds. One credit equals one minute of online ‘micro-consulting’ time.
You can use your credits all at once or over a number of shorter sessions. For example if your subscription plan provides you with 40 credits per month, you could have one 20 minute consulting session, an 8 minute session and three short 4 minute sessions for quick answers.
Your credits will automatically roll over into the next month so you still get to use them.
Unused credits expire after 6 months however, and we’ll notify you 7 days in advance of any credits about to expire.
No problem! You can immediately get more credits in a couple of ways.
First, you can top up before, during or after a session, adding as many credits as you need at the same rate as your subscription level.
Or, at any time during your subscription cycle you can upgrade your plan and access the additional credits available under the new plan straight away.
During the first month of your subscription you can cancel at any time and receive a full refund, no questions asked.
If you cancel after your first month, you be refunded the full value of any unused credits in your account.
If you bought Pay-As-You-Go credits, you can request a full refund within 30 days of purchase.
Our Experts are hand-selected by us based on their experience, their qualifications and client and network references.
You can also read reviews on each Expert by other Real Time Minds customers to get real, unbiased views on each Expert’s capabilities.
You can message an Expert within our system for a quick answer on whether they have expertise in the area you need help in.
If an Expert doesn’t specialise in that area they can recommend an Expert who does.
If you get into a chat session with an Expert and they can’t help you with your question, you won’t be charged any credits for that session.
You can schedule a session with an Expert for a time that suits you both.
Just click the ‘Schedule a Session’ button next to that Expert and follow the prompts.
No, all our Experts are independent Small Business Consultants and/or Trainers who make themselves available for our customers when they are not engaged in face-to-face work with their own clients.
Our Experts provide information, education, guidance and consultancy. However, we do not provide ”advice” in the legal sense of the word. We endeavour to provide up-to-date and accurate information, but cannot be held liable for how you choose to use this information.
Should our information be shown to be inaccurate, we will refund you any credits relating to the micro-consulting session in which this incorrect information was conveyed. Please see our Terms and Conditions for more details.
Our Experts provide information, education, guidance and consultancy. We do not provide “advice” in the legal sense of the word. We endeavour to provide up-to-date and accurate information, but cannot be held liable for how you choose to use this information.
Please read our Terms and Conditions for more information.