Kerrie Yates

Human Resources & Personal Effectiveness expert

My background in industrial relations and human resources and my training as a mediator has provided me with skills and knowledge that enables me to work with you to develop programs and strategies to meet the needs of your organisation.

I can help you with:

  • Conflict Resolution and Mediation
  • Negotiation Skills
  • Leadership
  • Change Management
  • Performance Management
  • Communication

I specialise in developing customised learning solutions. I have extensive experience in working with organisations from both the public and private sectors including Health, Transport, Telecommunications, Automotive and Construction.

I deliver and assess the Diploma of Management, Diploma of Government (Management), Cert IV Business and Cert IV Training and Assessment. I also develop training programs and assessment tools to meet specific customer needs.

  • Extensive experience in working with parties to resolve conflict and train managers to more effectively resolve conflict
  • Successfully delivered and assessed Diploma and Certificate IV in Management for wide range of industry groups
  • Developed and delivered customised training programs to support major projects, including change management and negotiation skills

  • Accredited Mediator (LEADR)
  • Certificate IV in Training & Assessment TAE40110
  • Diploma of Management, AIM
  • Diploma of Government (Management), AIM
  • Certificate IV in Workplace Training and Assessment TAA 40104
  • Certificate IV in Assessment and Workplace Training
  • Community Justice Centres Mediation Accreditation
  • Graduate Diploma of Business (Industrial Relations), Queensland University of Technology
  • Graduate Diploma of Education, University of Queensland
  • Bachelor of Arts, University of Queensland

trainingFace to Face Training

Kerrie’s face-to-face training offering details

consultingFace to Face Consulting

Kerrie’s face-to-face consulting offering details

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